Return & Refund Policy

We're not able to accept returns or exchanges if you simply change your mind, and we're sorry about that.

Our scrubs are made with natural oils and butters, and how they're kept really matters. Once a jar has left us, we have no way of knowing it's been stored away from heat and direct sun — so we can't pass it on to someone else, even unopened. We'd rather be honest about that than sell you something we're not sure of.

If anything's wrong with your order, we'll sort it out.

If your order arrives damaged, incorrect, or not as it should be, message us at support@soldecocoskin.com or @soldecoco.sa on Instagram within 48 hours of receiving it, with a photograph if you can.

We'll replace it or refund you in full, including delivery, and we'll arrange collection at our cost.

Refunds are made to the original payment method. Card refunds usually appear within 5–10 working days, depending on your bank.

For cash on delivery orders, we will arrange the refund with you directly.

If there's a problem with your order, message us at support@soldecocoskin.com or @soldecoco.sa on Instagram with your order number and what's happened, and we'll take it from there. This route is for problems with an order rather than a change of mind.